Privacy Policy

Last Updated: August 22, 2026

At ELIRIUS, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, browse our products, place an order, or contact us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared with trusted third parties.

By using elirius.store, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect certain information that is necessary to provide our services.

1.1 Personal Information

Depending on how you interact with ELIRIUS, we may collect:

  • Full name
  • Mobile/telephone number
  • Email address
  • Billing address
  • Shipping/delivery address
  • City and postal code
  • Order details and purchase history
  • Information you provide when contacting customer support
  • Any other information you voluntarily provide to us

We only request information that is reasonably necessary for operating our website, processing orders, providing customer support, and delivering products.

1.2 Order and Payment Information

When you place an order, we collect information required to process and fulfill that order.

This may include:

  • Products purchased
  • Order amount
  • Delivery information
  • Payment method
  • Transaction or payment status
  • Order and refund details

ELIRIUS does not intentionally store complete credit/debit card numbers, PINs, passwords, or other sensitive payment credentials on our website. Where online payment services are used, payment information may be processed directly by the relevant third-party payment provider according to its own privacy policy and security practices.

For Cash on Delivery (COD) orders, we may share the necessary delivery information with our courier or logistics partner to complete the delivery.

2. How We Use Your Information

We may use the information we collect for purposes including:

  • Processing and fulfilling your orders
  • Delivering products to your provided address
  • Confirming and verifying orders
  • Contacting you regarding your order
  • Providing customer support
  • Processing returns, exchanges, cancellations, and refunds
  • Sending order and delivery updates
  • Improving our products, services, and website
  • Understanding how customers use our website
  • Preventing fraud, misuse, or unauthorized activity
  • Maintaining website security
  • Improving our marketing and advertising
  • Complying with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to the operation of our business unless permitted by applicable law or you have provided appropriate consent.

3. Cookies and Similar Technologies

ELIRIUS may use cookies and similar technologies to improve your browsing experience and understand how visitors interact with our website.

Cookies may help us:

  • Keep products in your shopping cart
  • Remember certain website preferences
  • Understand website traffic and usage
  • Measure the effectiveness of advertising
  • Improve website performance
  • Provide a more relevant browsing experience
  • Detect suspicious or fraudulent activity

We may use analytics and advertising technologies provided by third-party services.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality, including shopping-cart or checkout features.

4. Analytics and Advertising

We may use analytics and advertising tools to understand website activity and measure the performance of our marketing campaigns.

These services may collect information such as:

  • Pages visited
  • Products viewed
  • Device and browser information
  • Approximate location
  • Website interactions
  • Referral information
  • Advertising interactions

This information may be used in an aggregated or otherwise permitted manner to help us improve ELIRIUS and our advertising.

Third-party analytics and advertising providers may have their own privacy policies governing how they process information.

5. Sharing Your Information

ELIRIUS does not sell your personal information as a product.

However, we may share limited information with trusted third parties when reasonably necessary to operate our business and provide services to you.

These parties may include:

Courier and Delivery Partners

We may provide information such as your:

  • Name
  • Phone number
  • Delivery address
  • Order information

to courier or logistics companies so that your order can be delivered.

Payment Service Providers

Where online payment is available, relevant payment information may be processed by third-party payment providers to authorize and complete transactions.

Website and Technology Providers

We may use third-party providers for services such as:

  • Website hosting
  • Website security
  • Analytics
  • Advertising
  • Email communication
  • Website functionality
  • Customer support

These providers may process information on our behalf as necessary to provide their services.

Legal and Regulatory Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law
  • Respond to lawful requests
  • Protect our rights or property
  • Prevent fraud or abuse
  • Protect the safety of our customers, business, or others

6. How We Protect Your Information

ELIRIUS takes reasonable measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or loss.

These measures may include appropriate technical, administrative, and organizational safeguards.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and maintaining order records
  • Providing customer support
  • Handling returns, refunds, and disputes
  • Maintaining business and financial records
  • Preventing fraud and misuse
  • Complying with applicable legal or regulatory obligations

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information.

These may include the right to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Ask about how your information is being used
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Raise a privacy-related concern or complaint

Some requests may be subject to legal, security, or legitimate business requirements.

To make a privacy-related request, please contact us using the details provided below.

9. Marketing Communications

If you have provided appropriate consent or otherwise permitted us to contact you, ELIRIUS may send promotional communications about:

  • New fragrances
  • Product launches
  • Discounts and offers
  • Special campaigns
  • Other ELIRIUS updates

You may request to stop receiving promotional communications at any time.

Please note that even if you opt out of promotional communications, we may still send essential transactional communications relating to your orders, payments, delivery, returns, or customer-service requests.

10. Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

If you visit a third-party website, its own privacy policy and terms may apply. ELIRIUS is not responsible for the privacy practices, content, or security of third-party websites that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

11. Children’s Privacy

Our website is not intentionally directed toward children.

We do not knowingly request or collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

12. Changes to This Privacy Policy

ELIRIUS may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we may update the “Last Updated” date displayed at the top of this page.

We encourage you to review this page periodically to remain informed about how we handle personal information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way ELIRIUS handles your personal information, please contact us.

ELIRIUS

Website: elirius.store
Email: contact@elirius.store
Phone / WhatsApp: 0314-7285050
Business Address: Pakistan

We will make reasonable efforts to respond to privacy-related inquiries promptly.

By using the ELIRIUS website, you acknowledge that you have read and understood this Privacy Policy.